Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please be aware that there are NO refunds on any opened blind picking items. To be eligiable for refund, blind picking items have to be returned unopened with the original packaging.

If your return is accepted, please send us your postage confirmation or tracking information to hinata.onlinestore@gmail.com. Please ship your returning items to the following address: 52 Alington House, 1 Mary Neuner Road, London, N8 0ER, UK

You can always contact us for any return question at hinata.onlinestore@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return and you have not heard from us, please contact us at hinata.onlinestore@gmail.com